Effective Date: 01/08/2024
This Privacy Policy explains how E&M Couriers Ltd (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained through www.emcouriers.co.uk (“the Website”). We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
By using our Website, you agree to the collection and use of your personal data as described in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Information: Includes but is not limited to your name, email address, postal address, phone number, and payment details.
- Usage Data: Information about your interaction with the Website, such as your IP address, browser type, access times, and referring website addresses.
- Cookies: We use cookies to improve your experience on our Website. For more details, see our Cookie Policy.
2. How We Use Your Information
We use the information we collect for various purposes:
- To provide and maintain our services
- To process transactions and deliver products or services
- To communicate with you, including responding to queries and sending promotional materials (with your consent)
- To improve our website’s functionality and user experience
- To comply with legal obligations and regulatory requirements
3. Lawful Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: You have given clear consent for us to process your personal data for specific purposes.
- Contract: The processing is necessary for the performance of a contract you have with us or because you have asked us to take specific steps before entering into a contract.
- Legal Obligation: The processing is necessary for us to comply with the law (not including contractual obligations).
- Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party unless your rights override those interests.
4. Data Sharing and Disclosure
We will never sell your personal information. However, we may share your personal data with third parties under the following circumstances:
- Service Providers: We may share your information with third-party vendors, contractors, or partners who provide services on our behalf.
- Legal Compliance: We may disclose your personal data when required by law, regulation, or legal processes.
- Business Transfers: In the event of a merger, sale, or other business transaction, your personal data may be transferred as part of the assets of the business.
5. International Transfers
We may transfer your personal data outside the UK to service providers or partners located in countries that do not have equivalent data protection laws. In such cases, we will take steps to ensure your privacy rights are protected in accordance with the UK GDPR.
6. Security of Your Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from loss, misuse, and unauthorised access. However, no system can be completely secure, and we cannot guarantee the absolute security of your data.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymised.
8. Your Rights
Under the UK GDPR, you have the following rights:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances.
- Right to Restrict Processing: You can ask us to restrict the processing of your data under certain conditions.
- Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
- Right to Object: You have the right to object to our processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us using the information provided below.
9. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. You are encouraged to review this policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]