General FAQs
Yes, we provide basic liability coverage for all moves. Additional coverage options are available if needed.
Services FAQs
Yes, we offer both short-term and long-term storage options in secure facilities. Whether you’re in between homes or need extra space, we can store your items safely.
We can accommodate your preferred moving date and time, but this depends on availability. It’s best to contact us early to secure the time slot that suits you best.
Yes, we have experience in moving large or valuable items like pianos, artwork, and antiques. We use specialized equipment and protective measures to ensure safe transport.
Yes, we provide international removal services. Our team can assist with customs paperwork, and we work with reliable international partners to ensure a smooth relocation process.
Yes, we offer office and business relocation services. We can move your office equipment, furniture, and documents efficiently with minimal disruption to your business operations.
Preparation FAQs
It’s helpful to label boxes clearly and pack personal and important items separately. If you’ve opted for our packing service, we will handle everything for you. Otherwise, ensure pathways are clear for our team to move your belongings quickly.
Avoid packing hazardous materials, including flammable substances, toxic chemicals, and perishable goods. For a detailed list of prohibited items, feel free to contact us.
It’s not essential, but we do recommend that either you or someone you trust is present to provide access and answer any questions. It can also help to have someone present at the destination to assist with placement of items.
Large appliances such as refrigerators, washing machines, and ovens should be unplugged, drained, and disconnected prior to the move. We can assist with these preparations if needed—just let us know in advance.
Yes, we provide international removal services. Our team can assist with customs paperwork, and we work with reliable international partners to ensure a smooth relocation process.
Yes, we supply a wide range of high-quality packing materials, including boxes of various sizes, bubble wrap, packing paper, and tape. You can purchase these from us, or they are included if you book our packing service.
After the Move FAQs
We understand that plans can change. Please notify us as soon as possible if you need to adjust your moving date, and we will do our best to accommodate your new schedule.
Yes, we can assist with unpacking your items at your new home. Simply let us know if you’d like to include this service as part of your package.
We can arrange for the disposal of any items you no longer want or need. Please inform us in advance so we can discuss the best way to handle the disposal, recycling, or donation of these items.
We value your feedback! You can leave a review or submit feedback via email or through our website. If you have any concerns or complaints, please contact our customer service team so we can resolve the issue promptly.